Frequently Asked Questions

No. They add a strong visual identity to the guitar while remaining practical for musical use. Their onboard RGB LEDs can produce different lighting effects and react to sound or movement. The sensitivity and brightness can be adjusted.

Compare your guitar with the compatibility templates, paying particular attention to the outline, screw positions and pickup configuration. If you are uncertain, contact FirstlyMusic with the guitar brand and model plus clear photographs of the instrument and its current pickguard.

A Standard model replaces the guitar’s original pickguard. An OVRPICK model is installed over the existing pickguard using a reversible system that requires no drilling or rewiring and does not modify the instrument.

The lighting electronics are designed to preserve normal guitar use and add virtually no unwanted noise to the audio signal when the product is correctly installed and used.

It has an internal rechargeable battery and charges through its USB-C connector. Follow the charging and battery instructions in the light-up pickguard user manual.

Light-up pickguards are intended for indoor and dry use only. Do not expose the product to rain, water, excessive humidity or condensation. Strong direct sunlight or powerful stage lighting may also reduce the perceived visibility of the light effects.

Yes. A custom request can be assessed according to the required shape, pickup configuration, colours, artwork and production feasibility. Use the contact page to describe your project and include relevant photographs or drawings.

BackAItrack is a standalone backing-track pedal for musicians. It works with up to four synchronized audio tracks and provides hands-free control, tempo and pitch functions, recording capabilities and onboard AI stem separation.

No. BackAItrack is designed to operate independently, without a computer, phone or internet connection. Audio files can be prepared elsewhere and transferred when required, but normal operation and AI stem separation are performed directly by the pedal.

The separation process runs entirely on the pedal’s embedded processor, without cloud processing or an external computer. This standalone approach protects independence and portability, but processing may take considerably longer than the duration of the source track.

Operating guidance, connections, audio settings, file management and maintenance information are available from the BackAItrack user manual.

Shipping methods and costs are calculated automatically according to the destination, parcel weight and order value. The exact options and prices are displayed in the basket and at checkout before payment. See Shipping & Returns for the current rules.

Orders are normally shipped with Colissimo, the tracked parcel service operated by La Poste, the French postal service. The exact service available for the delivery address is shown at checkout.

When tracking is available, the tracking number is provided after dispatch. Use the order-tracking page to follow the parcel.

Before sending a product back, use the withdrawal page or contact FirstlyMusic to obtain the return address and practical instructions. Eligibility, time limits and exclusions are explained on the Shipping & Returns page and in the Terms and Conditions of Sale.

The FirstlyMusic support hub brings together compatibility templates, installation guidance, product manuals, shipping information and order tracking.

Use the contact page for compatibility checks, product questions, custom requests, order assistance and after-sales support. For an existing order, include the order number. For a compatibility request, include clear photographs and the guitar brand and model.