Compatibility · Manuals · Orders · Contact
Support
Find practical information before and after ordering: compatibility checks, installation guidance, user manuals, shipping, returns and direct assistance.
Choose the right support topic
Compatibility & installation
Check the shape, screw positions, neck area and pickup configuration before ordering a pickguard.
The latest printable revision of the compatibility templates is always available from this section.
User manuals
Access operating instructions, charging information, product controls and practical guidance.
Orders, shipping & returns
Find delivery information, customs treatment, return instructions and order tracking.
Product support
Light-up pickguards
- Compatibility checks before ordering
- Standard and OVRPICK installation guidance
- USB-C charging and battery information
- Sound and Movement sensitivity settings
- Indoor and dry-use precautions
BackAItrack
- User manual and operating guidance
- Audio files, tracks and stems
- Power supply and connection requirements
- Backup and update procedures
- Questions about use or compatibility
Need personal assistance?
If the documentation does not answer your question, contact FirstlyMusic. For a compatibility request, state the guitar brand and model and describe the point you would like checked. After an initial exchange, photographs or other supporting files can be sent by email if required. For an existing order, include the order number.
Before contacting support: checking the FAQ, compatibility templates or relevant user manual may provide an immediate answer.