FAQ
Answers to common questions about FirstlyMusic products, compatibility, installation, orders, shipping, returns and support.
Questions and answers
What does FirstlyMusic make?
FirstlyMusic designs small-series products for musicians, including light-up guitar pickguards, augmented/custom pickguards and the BackAItrack backing track pedal.
Are light-up pickguards only decorative?
No. They are visual accessories, but they are designed to remain practical on a real guitar. They integrate RGB LEDs, onboard electronics, a rechargeable battery and effects that can react to sound and movement.
How do I check compatibility before ordering?
Use the contact page and send clear photos of the guitar, the original pickguard and screw positions. Compatibility templates and installation guidance are grouped in the Support area.
What is the difference between Standard and OVRPICK?
Standard models replace the original pickguard. OVRPICK models are designed to sit over the existing pickguard, without drilling, rewiring or modifying the instrument.
Can I request a custom design?
Yes. Custom requests can be discussed depending on the requested shape, colors, artwork and production feasibility. Some requests may require longer lead times.
What is BackAItrack?
BackAItrack is a standalone backing track pedal for musicians. It can work with up to four synchronized audio tracks, offers foot control, tempo and pitch functions, and includes onboard AI stem separation.
Does BackAItrack require a computer?
No. BackAItrack is designed as a standalone pedal. The onboard AI stem separation works without a computer, phone or internet connection, although processing can be long on compact embedded hardware.
Can I use these products outdoors?
Electronic products and light-up pickguards are intended for indoor and dry use. Do not expose them to rain, water or condensation.
How can I contact support?
Use the Contact page for product questions, compatibility checks, custom design requests, order questions and after-sales support.
